FAQ

DO YOU OFFER INTERNATIONAL SHIPPING?

Currently we only ship to the continental U.S.

 

DO YOU SHIP TO PO BOXES?

We do not ship to P.O. boxes.      

 

I PLACED A SUCCESSFUL ORDER BUT WHY DIDN'T I RECEIVE A CONFIRMATION EMAIL?

If you placed a successful order you should receive a confirmation email with an order number. If you have not received an email after one hour please contact us to make sure your order went through.

 

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

Please allow two to four business days for order processing and shipment, and an additional two to five business days for delivery. Express two-day shipping orders will be processed in one business day and delivered within two to three business days. Orders placed over the weekend will not be processed until the following business day.

 

DO YOU RE-STOCK YOUR INVENTORY?

We restock a small number of styles, the majority of our items are offered in limited quantities, for a limited time, so we can continually delight you with fresh styles and new looks.

 

 

ALL SALE, INTIMATES, SOCKS, JEWELRY ARE FINAL SALE

We will process your return as quickly as possible, however, please allow up to five to seven business days for a refund. A notification email will be sent after the return is processed. Please note that shipping costs are not refunded or included in refund of original order.

All tags must be intact and the item unworn or unused. If there are any signs of use we will not be able to accept the return, and the item will be returned to you at your expense.

 

HOW DO I PROCESS A RETURN?

Our return policy lasts 7 days from the day you receive your item via tracking. After 7 days from purchase we cannot offer you a refund or exchange.

To be eligible for a return, your item must be UNUSED and in the SAME condition that you received it. It must also be in the original packaging. Items damaged through wear are NOT eligible for return. Please be sure your items fit properly when you take delivery of them.

 

WHERE DO I SEND MY RETURN TO?

jersey and grace

144 Oak Street

Elmhurst, IL 60126

 

 

 

 

DO WE INCLUDE RETURN LABELS?

We do not provide return labels at this time.